We stand behind our kitchenware with a 15-day money-back guarantee. If an item is not the right fit for you, contact us within 15 days of delivery and we will issue a refund. Requests submitted after this 15-day window are not eligible.
We also refund cases of fraud or unauthorized transactions. Refunds for other issues are issued at the company's discretion, and customers are limited to one refund per product ordered. Refunds may take up to 10 business days to appear on your statement depending on your bank.
To request a refund under our money-back guarantee, simply email contact@eclatkitchenware.com with your order number within 15 days of delivery and we'll provide return instructions. Items should be returned in their original condition and packaging. Once we receive and inspect the returned item, your refund will be processed to the original payment method.
Approved returns should be sent to:
EclatKitchenWare Returns
3450 NW 115th Ave
Miami, FL 33178
United States
Please contact us before sending anything back so we can issue your return authorization — returns sent without prior authorization may not be processed.
EclatKitchenWare / Eclat Apparel LLC
3500 South DuPont Hwy, Dover, Delaware 19901
Email: contact@eclatkitchenware.com
Phone: +1 (561) 871-1452